Frequently Asked Questions (FAQs)

Find quick answers to the most common questions about Fluffy Gears. From products and orders to delivery and returns, this section is here to help you shop with confidence and clarity.

1. What products do you sell at Fluffy Gears?

We offer a carefully selected range of pet accessories for cats and dogs, including collars, toys, beds, bowls, grooming tools, litter boxes, carriers, treats, and more. Everything is chosen with comfort, quality, and everyday use in mind.

2. Do you sell products for both cats and dogs?

Yes. Fluffy Gears is designed for both cats and dogs. You can easily browse products by category to find items made specifically for your pet.

3. How do I place an order?

Simply choose your product, add it to the cart, and proceed to checkout. Follow the steps to enter your details and complete your order.

4. Are your products safe for pets?

Absolutely. Pet safety is a priority for us. Our products are selected based on quality, durability, and pet-friendly materials. Always use products as directed and under proper supervision.

6. How long does delivery take?

Delivery times depend on your location and order volume. Once your order is confirmed, we’ll process it quickly and keep you updated on shipping details.

7. What payment methods do you accept?

We accept Cash on Delivery (COD) for your convenience. You can place your order online and pay in cash at the time of delivery. Availability of COD may vary depending on your location.

 
 
8. Can I cancel or change my order after placing it?

If your order hasn’t been shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible at realatharsaeed@gmail.com

9. What is your return and refund policy?

We accept returns within 7 days of delivery for unused and unopened items in original packaging. For full details, please visit our Refund & Return Policy page.

10. What items cannot be returned?

For hygiene and safety reasons, opened food, treats, grooming products, and sale items cannot be returned.

11. What should I do if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos and your order number. We’ll make it right.

12. How can I contact Fluffy Gears?

You can reach us through the Contact Us form on our website or email us directly at realatharsaeed@gmail.com We usually respond within 24 hours.

13. Do you update your product collection?

Yes. We regularly update our collection to introduce better designs, improved quality, and smarter pet solutions.

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